Chrystian Frw
map-marker Los Angeles, California

Returns

Pickup issues. Unable to get my pick up completed. I want to know if I can drop off the returning items in person

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Resolved
Ardahan A

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Verified Reviewer

Resolved: Locked Acount

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Updated by user Jan 24, 2025

Company fixed the issue and I have been provided with apology. Many long calls and finally finding someone who does their job, although it took 10x the time it should and was unreliable.That company is doomed.

Original review Dec 24, 2024

Dear Lazada Team,

I am not able within the given options to unlock my account which is not locked due to any reason sensible to me nor does the unlocking mechanism works.

I need to do some shopping emergently and am about to get in touch with global headquarters.

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Loss:
$500
Cons:
  • It is just bad
  • Horrible service and english translation horrible

Preferred solution: I need to have my account unlocked, in their terms, unfrozen. There is no reason for it to be frozen, probably some homogenising cost effective ai bot deciding on wrong assumptions. So lame.

User's recommendation: Use it if necessary, better so far than the Vietnamese alternatives but far from acceptable.

Joe R Zbv

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Verified Reviewer
| map-marker Columbus, Ohio

Account frozen

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There has been a problem for months that I cannot resolve. My account has been frozen and tells me to follow the unfreezing process via the mobile app.

This I cannot do because I only have a USA +! phone number and the app tells me that it is not a valid phone number even though it is.

I also can not use Zalo app because it will not let me create an account for the same reason. I am in the USA and need to use Lazada to buy for and ship to a family I help in VN

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User's recommendation: Dont waste your time. They'll immediately freeze your account despite 0 activity and offer no solutions to fix it.

Damyia Ntj

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Verified Buyer
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Verified Reviewer
| map-marker Hàm Thuận Bắc, Binh Thuan

Deception on their "Free Return" false policy.

Contains 1 confidential file for company representatives

First of all, I received an item as describted in the product's description which is good... The item's description does not include frequency response such as 40Hz-15KHz or how bassy or trebly it sound; though I was hesitate to buy it but because of many 5* reviews and their "Free Return" policy, I did - so if it does not sound pleasant, I can return it.

Turn out, it sounds terrible comparing to what I use to hear music from other system. Because of its "Free Return" policy, I filled the form to return an item; but they reject the refund because their "Free Return" does not include "change of mind" policy which is buried else where. Further, shop never response to my inquires until I open their ChatBot. Be careful and dig deeper to read the(seller's and Lazada's) "fine/hidden print" policy before you place a high price item, you might regret it if it does not has the quality you hope for.

Their "Free Return" policy is a false marketing/advisement scheme - like a scam. Even their store name, "Special Price" (as if it's an special offer by Lazada), is misleading.

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Pros:
  • Okay
Cons:
  • Misleading advertisement scam

Preferred solution: None - never buy from them again.

User's recommendation: Dig and find their fine-print/hidden policy before place an order.

Cong D Nxn

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Verified Reviewer
| map-marker Ho Chi Minh City, Ho Chi Minh City

Complaint Regarding Returned #466015****84044

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Lazada Vietnam - Complaint Regarding Returned #466015****84044
Lazada Vietnam - Complaint Regarding Returned #466015****84044 - Image 2

Hello,

I bought this TV Samsung UHD AU770 on March 26th, 2024, received on March 31st, I have noticed its not the right model I wanted from looking at the model # print on the box, so I went on Lazada file for a return same date, I also ordered the right TV Samsung QLED (order #470127****84044) I do really like this TV. Today Lazada contacted me tell me that I will not get the refund for the TV I returned.

Please resolve this problem and refund the money to my account. Please keep in mind that Lazada offer 30 days free return any reason on the TV.

Your help to this matter is greatly appreciated.

Dang Cong

View full review
Loss:
$121910

Preferred solution: Full refund

User's recommendation: Don't buy any products from Lazada

Sudhir K Ojs

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Verified Reviewer
| map-marker Los Angeles, California

Queries for ordering from India

Lazada Vietnam - Queries for ordering from India
Contains 1 confidential file for company representatives

I want to start a business, specifically with your products, by ordering from India. If there is any possibility to proceed as mentioned, please provide your company's terms and conditions.

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Preferred solution: Deliver product or service ordered

TuThanh T

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Verified Buyer
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Baseus Official Flagship store scammed me

Lazada Vietnam - Baseus Official Flagship store scammed me
Contains 1 confidential file for company representatives

upon receiving my order, they did a fake delivery and said to be completed 3 days prior to the actual delivery. Now the package actually came and its a totally used different product.

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Loss:
$17
Pros:
  • Delivery time
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Do not pay for suspicious packages

QL T

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Verified Reviewer
| map-marker Recife, Pernambuco

Lazada’s Store Credit Policy

I bought something on Lazada for 265k, it didnt work so I returned it and got a store credit of 265k, then I bought another item for 86k, so I should have the rest of my credit of 179k somewhere but I couldnt find it, I contacted Lazada and was told that I have to use the full amount of 265k otherwise the leftover will be gone.

Well Lazada can eat that 179k and lose one customer.

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Loss:
$265
Cons:
  • Bad company policy

Preferred solution: Apology

User's recommendation: Don’t use Lazada

Kaung Si Thu H

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Verified Reviewer

I can’t login my lazada account

My account is frozen. Currently, I'm outside of Vietnam and can't call customer service.

How can I get in touch with them to resolve my account issue?

I ordered 75 pieces of clothing to my home address. What will happen now?

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Loss:
$200
Cons:
  • No bad

Preferred solution: Contact me by email terryvip340@gmail.com

Trung T Vwy

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Verified Reviewer

Your account has been deactivated, please contact our Platform Customer Service for help.

I want to unblock my seller account so that I can continue developing my app, which is integrated with Lazada.

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Preferred solution: Unblock my account on Seller Center

MARIELLE D Nno

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Verified Reviewer

Refund of my parcel

Lazada Vietnam - Refund of my parcel
Lazada Vietnam - Refund of my parcel - Image 2
Lazada Vietnam - Refund of my parcel - Image 3

Good morning. I would like to inquire about the status of my refund for the damaged package I received on February 5th.

It was returned to the seller, but I haven't received my money back as of yet.

Please take urgent action for me. Thank you.

Regards,

Marielle

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Preferred solution: Full refund

Allan K Frq

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Verified Buyer
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Consumer rights violations by Lazada Vietnam

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Contains 1 confidential file for company representatives
Updated by user Jul 06, 2023

Absolutely nothing from Lazada. Still denying my consumer rights. They’re complete and utter spiteful liars.

Updated by user Jul 03, 2023

NEVER AGAIN LAZADA HAS NOT LISTENED TIME FOR 5 YEARS. They’re stupid idiots.

JAMES WONG KNOW THATS.

He’s exploiting his people, staff, customers everyone. He must be stopped

Updated by user Jul 02, 2023

Have been immediately advised by pissed consumer to contact the company with a reference number of the compliant. Apparently the company is aware of the complaint.

Original review Jul 02, 2023

416266****16411

Lazada has failed to comply to consumer rights laws. Completely using lies and spite to deny my return of fake sunglasses bought from their supposed authentic Ray ban store. I want my money back the warranty is being denied, the facts of fake item are being denied and theyre complete and utter incompetent and unprofessional. Please help. I have sent many emails to them, also the trading standards consumer rights office have been informed without any reply.

I want my money back the item is fake. I have strong evidence to suggest this Lazada Vietnam is denying all of it. *** angry.

Allan Kato

View full review
Loss:
$177
Cons:
  • Managers are incompetent and spiteful to who complain

Preferred solution: Full refund

User's recommendation: Do not use Lazada Vietnam and complain strongly if they abuse your consumer rights

Javier D Lgs

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Verified Buyer
| map-marker Ho Chi Minh City, Ho Chi Minh City

Non responsive web page, poor refund policy, false advertising and poor business practices

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Lazada Vietnam - Non responsive web page, poor refund policy, false advertising and poor...
Lazada Vietnam - Non responsive web page, poor refund policy, false advertising... - Image 2
Contains 1 confidential file for company representatives

Lazada returned my return to seller after seller agreed to the returns. The web page did not allow a return option and lazada canceled my return and re delivered to me, no refund.

Customer service did not acknowledge page error and snowballed me and disconnected chat. Page does not allow me to resend return as instructed!

View full review
Loss:
$130000
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Pay cash and examine package

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Terence S Mqh

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Verified Reviewer
| map-marker London, England

Return

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Contains 1 confidential file for company representatives
Updated by user Aug 20, 2023

Due to the product ordered being rubbish & not being a fit for the phone I tried to contact Lazada but their customer service is non existent, they should not even be in the JOB. I paid 86.000 vnd & I want that money back. Please contact, in English, on 070394**** or email me on skeffington@***.com.I have the faulty product here & wish to return it.Terence Peter Skeffington

Original review Aug 16, 2023

I received my new Samsung A54 case for the phone & paid today BUT it does not fit!

SZTHCM10-O2

H-TBR-1A

Terence Peter Skeffington

View full review
Loss:
$86
Cons:
  • Very
  • Very bad customer service

Preferred solution: Full refund

User's recommendation: Customer Service is useless, should not even be in the job! Never buy anyting from lazda Vietnam!

Terence S Mqh

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Verified Reviewer
| map-marker Slough, Slough

Rubbish! I had a mobile case delivered & it was so badly made that it did not fit the Samsung A54

Rubbish! I had a mobile case delivered & it was so badly made that it did not fit the Samsung A54. I would like a new case that fits!

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User's recommendation: Do not buy from Lazda!

Daisy N Hmx

Blackmail and coercion from sellers and customer service

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Lazada takes the cake for being the worst online shopping experience of history. Especially regarding to quality control and product exchange.

I have recently purchased a Samsung phone from Official Samsung store listed on Lazada Mall.

Within the first 3 to 5 days of use, the phone started to heat up very badly even during simple tasks like web surfing. The screen started to freeze and have a significant delay of 3-4 seconds for each interaction. I have the video proof of this malfunction.

I then contacted Samsung store and showed them the video, to which they immediately apologized and requested me to exchange or refund the faulty product. When the faulty product arrived back at Lazada, Lazada claimed that the product does not have any faults because their "technician" swiped left and right a few times and the screen responded (also have video proof of this).

Afterwards, 3 separate Lazada representatives contacted us, insistently demanded us to take back the faulty product.

They only read 2-3 lines from a script repeatedly and refused to answer any questions regarding the exchange process, their office address, further ways of communication, etc.

They threatened us that if we do not accept back the faulty product, they would sell it cheaply to other parties, and we would lose the money paid via Visa card (again I have recorded audio).

Not to mentioned that I was also blackmailed by a Lazada seller to cancel the exchange process or they would come to the address I listed on Lazada and "deal" with me (I have the screenshot).

I must ask, what kind of corporate culture and customer service blackmail and coerce its customers?! I have never experienced this on any online shopping platform and it completely baffled me.

View full review
Loss:
$200
Pros:
  • Cheap products
Cons:
  • Not enforce returns policy with sellers
  • Counterfeits and poor customer service
  • Deceitful service

Preferred solution: Full refund

User's recommendation: Only buy simple and inexpensive products.

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