In Lazada Vietnam, the head of the customer service department is also regarded as the most powerful person as the company's boss.
The most powerful person of the year 2018 at the Lazada company is Mr. Khoa Tran Dang Lazada vietnam's Head of Customer Service.
Why do I say so? With the use of a consumer-lying method through the Lazada platform, he has created a brand-level deception by bringing low-grade employees to themselves as senior management professionals to stand out discussing with customers who are complaining , or allow this fake employee to call the complainant to harassment a lot of times, many days to create a thinking thought "no complaint will not be disturbed".
Lazada has claimed to create the new online shopping revolution as Vietnamese shopping culture, perhaps this method is the online shopping culture for the Vietnamese market?
With the method of creating high-level employees forged, impersonating another person's name, impersonate the position to contact resolving consumer complaints or to pretend to be resolved but then prolong the time to wait for . The intent to be frustrated with the complainant. Most new clients complain for the first time will abort the complaint, when the amount of purchase is not large.
Given an example of us, i'm at Vung Tau province at the time complaint i've received a phone call from Mr Khoa Tran Dang , he make act as invited me , meeting with me at the Lazada head office Group locate at the 19th floor of Saigon Center Tower Block 2, address 67 le Loi Street. District 1. HCMC .
pls reading related post https://lazadavncomplaint.wordpress.com/
Product or Service Mentioned:
Lazada Vietnam Customer Care.
Reason of review: Bad customer service,tricking by lazada fake officer,complaint result-mute all.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I didn't like:
Deceitful service, Senior management always lied, Never accept their wrong side.