
Lazada Vietnam
Lazada Vietnam Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Vietnam has 1.5 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheap products, Easy to navigate website, Nil.
Cons: Lazada unwilling to help customer, Poor customer service, Poor returns policy.Recent recommendations regarding this business are as follows: "Use it if necessary, better so far than the Vietnamese alternatives but far from acceptable.", "Dont waste your time. They'll immediately freeze your account despite 0 activity and offer no solutions to fix it.", "Dig and find their fine-print/hidden policy before place an order.", "Don’t use Lazada", "Don't buy any products from Lazada".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Vietnam has 1.5 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheap products, Easy to navigate website, Nil.
Cons: Lazada unwilling to help customer, Poor customer service, Poor returns policy.Recent recommendations regarding this business are as follows: "Use it if necessary, better so far than the Vietnamese alternatives but far from acceptable.", "Dont waste your time. They'll immediately freeze your account despite 0 activity and offer no solutions to fix it.", "Dig and find their fine-print/hidden policy before place an order.", "Don’t use Lazada", "Don't buy any products from Lazada".
Most users ask Lazada Vietnam for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































Returns
Pickup issues. Unable to get my pick up completed. I want to know if I can drop off the returning items in person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Locked Acount
Company fixed the issue and I have been provided with apology. Many long calls and finally finding someone who does their job, although it took 10x the time it should and was unreliable.That company is doomed.
Dear Lazada Team,
I am not able within the given options to unlock my account which is not locked due to any reason sensible to me nor does the unlocking mechanism works.
I need to do some shopping emergently and am about to get in touch with global headquarters.
- It is just bad
- Horrible service and english translation horrible
Preferred solution: I need to have my account unlocked, in their terms, unfrozen. There is no reason for it to be frozen, probably some homogenising cost effective ai bot deciding on wrong assumptions. So lame.
User's recommendation: Use it if necessary, better so far than the Vietnamese alternatives but far from acceptable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Account frozen
There has been a problem for months that I cannot resolve. My account has been frozen and tells me to follow the unfreezing process via the mobile app.
This I cannot do because I only have a USA +! phone number and the app tells me that it is not a valid phone number even though it is.
I also can not use Zalo app because it will not let me create an account for the same reason. I am in the USA and need to use Lazada to buy for and ship to a family I help in VN
User's recommendation: Dont waste your time. They'll immediately freeze your account despite 0 activity and offer no solutions to fix it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Deception on their "Free Return" false policy.
First of all, I received an item as describted in the product's description which is good... The item's description does not include frequency response such as 40Hz-15KHz or how bassy or trebly it sound; though I was hesitate to buy it but because of many 5* reviews and their "Free Return" policy, I did - so if it does not sound pleasant, I can return it.
Turn out, it sounds terrible comparing to what I use to hear music from other system. Because of its "Free Return" policy, I filled the form to return an item; but they reject the refund because their "Free Return" does not include "change of mind" policy which is buried else where. Further, shop never response to my inquires until I open their ChatBot. Be careful and dig deeper to read the(seller's and Lazada's) "fine/hidden print" policy before you place a high price item, you might regret it if it does not has the quality you hope for.
Their "Free Return" policy is a false marketing/advisement scheme - like a scam. Even their store name, "Special Price" (as if it's an special offer by Lazada), is misleading.
- Okay
- Misleading advertisement scam
Preferred solution: None - never buy from them again.
User's recommendation: Dig and find their fine-print/hidden policy before place an order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint Regarding Returned #466015****84044
Hello,
I bought this TV Samsung UHD AU770 on March 26th, 2024, received on March 31st, I have noticed its not the right model I wanted from looking at the model # print on the box, so I went on Lazada file for a return same date, I also ordered the right TV Samsung QLED (order #470127****84044) I do really like this TV. Today Lazada contacted me tell me that I will not get the refund for the TV I returned.
Please resolve this problem and refund the money to my account. Please keep in mind that Lazada offer 30 days free return any reason on the TV.
Your help to this matter is greatly appreciated.
Dang Cong
Preferred solution: Full refund
User's recommendation: Don't buy any products from Lazada
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Queries for ordering from India
I want to start a business, specifically with your products, by ordering from India. If there is any possibility to proceed as mentioned, please provide your company's terms and conditions.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBaseus Official Flagship store scammed me
upon receiving my order, they did a fake delivery and said to be completed 3 days prior to the actual delivery. Now the package actually came and its a totally used different product.
- Delivery time
- Bad customer service
Preferred solution: Full refund
User's recommendation: Do not pay for suspicious packages

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lazada’s Store Credit Policy
I bought something on Lazada for 265k, it didnt work so I returned it and got a store credit of 265k, then I bought another item for 86k, so I should have the rest of my credit of 179k somewhere but I couldnt find it, I contacted Lazada and was told that I have to use the full amount of 265k otherwise the leftover will be gone.
Well Lazada can eat that 179k and lose one customer.
- Bad company policy
Preferred solution: Apology
User's recommendation: Don’t use Lazada
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t login my lazada account
My account is frozen. Currently, I'm outside of Vietnam and can't call customer service.
How can I get in touch with them to resolve my account issue?
I ordered 75 pieces of clothing to my home address. What will happen now?
- No bad
Preferred solution: Contact me by email terryvip340@gmail.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour account has been deactivated, please contact our Platform Customer Service for help.
I want to unblock my seller account so that I can continue developing my app, which is integrated with Lazada.
Preferred solution: Unblock my account on Seller Center
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund of my parcel
Good morning. I would like to inquire about the status of my refund for the damaged package I received on February 5th.
It was returned to the seller, but I haven't received my money back as of yet.
Please take urgent action for me. Thank you.
Regards,
Marielle
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConsumer rights violations by Lazada Vietnam
Absolutely nothing from Lazada. Still denying my consumer rights. They’re complete and utter spiteful liars.
NEVER AGAIN LAZADA HAS NOT LISTENED TIME FOR 5 YEARS. They’re stupid idiots.
JAMES WONG KNOW THATS.
He’s exploiting his people, staff, customers everyone. He must be stopped
Have been immediately advised by pissed consumer to contact the company with a reference number of the compliant. Apparently the company is aware of the complaint.
416266****16411
Lazada has failed to comply to consumer rights laws. Completely using lies and spite to deny my return of fake sunglasses bought from their supposed authentic Ray ban store. I want my money back the warranty is being denied, the facts of fake item are being denied and theyre complete and utter incompetent and unprofessional. Please help. I have sent many emails to them, also the trading standards consumer rights office have been informed without any reply.
I want my money back the item is fake. I have strong evidence to suggest this Lazada Vietnam is denying all of it. *** angry.
Allan Kato
- Managers are incompetent and spiteful to who complain
Preferred solution: Full refund
User's recommendation: Do not use Lazada Vietnam and complain strongly if they abuse your consumer rights
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Non responsive web page, poor refund policy, false advertising and poor business practices
Lazada returned my return to seller after seller agreed to the returns. The web page did not allow a return option and lazada canceled my return and re delivered to me, no refund.
Customer service did not acknowledge page error and snowballed me and disconnected chat. Page does not allow me to resend return as instructed!
- Poor customer service
Preferred solution: Full refund
User's recommendation: Pay cash and examine package
Auctions and Marketplaces Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Return
Due to the product ordered being rubbish & not being a fit for the phone I tried to contact Lazada but their customer service is non existent, they should not even be in the JOB. I paid 86.000 vnd & I want that money back. Please contact, in English, on 070394**** or email me on skeffington@***.com.I have the faulty product here & wish to return it.Terence Peter Skeffington
I received my new Samsung A54 case for the phone & paid today BUT it does not fit!
SZTHCM10-O2
H-TBR-1A
Terence Peter Skeffington
- Very
- Very bad customer service
Preferred solution: Full refund
User's recommendation: Customer Service is useless, should not even be in the job! Never buy anyting from lazda Vietnam!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Rubbish! I had a mobile case delivered & it was so badly made that it did not fit the Samsung A54
Rubbish! I had a mobile case delivered & it was so badly made that it did not fit the Samsung A54. I would like a new case that fits!
User's recommendation: Do not buy from Lazda!
Blackmail and coercion from sellers and customer service
Lazada takes the cake for being the worst online shopping experience of history. Especially regarding to quality control and product exchange.
I have recently purchased a Samsung phone from Official Samsung store listed on Lazada Mall.
Within the first 3 to 5 days of use, the phone started to heat up very badly even during simple tasks like web surfing. The screen started to freeze and have a significant delay of 3-4 seconds for each interaction. I have the video proof of this malfunction.
I then contacted Samsung store and showed them the video, to which they immediately apologized and requested me to exchange or refund the faulty product. When the faulty product arrived back at Lazada, Lazada claimed that the product does not have any faults because their "technician" swiped left and right a few times and the screen responded (also have video proof of this).
Afterwards, 3 separate Lazada representatives contacted us, insistently demanded us to take back the faulty product.
They only read 2-3 lines from a script repeatedly and refused to answer any questions regarding the exchange process, their office address, further ways of communication, etc.
They threatened us that if we do not accept back the faulty product, they would sell it cheaply to other parties, and we would lose the money paid via Visa card (again I have recorded audio).
Not to mentioned that I was also blackmailed by a Lazada seller to cancel the exchange process or they would come to the address I listed on Lazada and "deal" with me (I have the screenshot).
I must ask, what kind of corporate culture and customer service blackmail and coerce its customers?! I have never experienced this on any online shopping platform and it completely baffled me.
- Cheap products
- Not enforce returns policy with sellers
- Counterfeits and poor customer service
- Deceitful service
Preferred solution: Full refund
User's recommendation: Only buy simple and inexpensive products.
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