Lazada Vietnam

I want to create an account on Lazada Vietnam, but I can't create an account. I put in my phone number, but Lazada Vietnam always suggests that I contact Lazada Vietnam service. Can you help me, please?

Dear Lazada Customer Service,

I am writing to formally report that I received counterfeit products from one of your sellers on the Lazada platform. Despite submitting a return and refund request, it was unfairly rejected.

The items I purchased were not authentic and showed clear signs of being fake.

The paint on the shoes came off easily and stuck to my hands, and the strong plastic odor caused me headaches

clear indicators of poor and unsafe quality.

I made this purchase believing Lazada was a trustworthy marketplace that ensures genuine products and consumer protection.

Unfortunately, this experience has proven the opposite. If this issue is not resolved and my refund is not approved, I will contact the original brands directly to inform them that counterfeit versions of their products are being sold on Lazada.

Please review this case urgently and take the necessary action to protect consumers from counterfeit goods and to restore trust in your platform.

I look forward to your prompt response and refund confirmation.

Kind regards,

Fayçal

whatt Ap +336********

For customer service,

My account has been frozen for no reason. I'm a foreigner living in Hochiminh City and haven't got a local bank account.

So I choose to do delivery on arrival, and now my account has been blocked for no reason. I can't track my orders.

I've tried to call customer service, but it's all Vietnamese and I don't understand a word. So I'm writing to you for help.

My account is verified with my passport; I don't understand why they still block my account.

My account is wsh19837@***.com

I bought a tablet from lazada platform which I found out did not match the description on the platform. I returned the item and requested refund immediately.

After almost 2 weeks, I received a message that the refund could not be approved because I exceeded 7 days which is not true. I want to open a dispute and get my money back.

My last order (a CD radio) was defective. The radio and CD player did not work.

The seller asked that I return it directly to them, but they refused to accept it. The value was 3.9 million VND. I tried to return it to Lazada, but supposedly the buyer return period had ended.

However, it has a 30-day return policy on this item. I need help from Lazada to settle this issue.

I've already moved.

I was using Lazada in Vietnam but have moved already, so please unsubscribe my email address.

The order was made on 1 May 2025. I haven't received any calls or emails.

I tried calling customer service several times, but no one responds to the call. The customer care in Vietnam is unable to speak in English.

I was using Lazada in Vietnam but have moved already, so please unsubscribe my email address. Thank you in advance.

Merhaba,

Türkiye'den yazıyorum. 1 Temmuz'da Vietnam saigon da otel tanımlamaları yaptım.

Lazada alışveriş yapmak ve otelin adresine gitmeyi istiyorum. Hesabım kayıtlıdır. Telefon numarası Türkiye ekleyemiyorum.

Lazada Vietnam'dan alışveriş yapabilir miyim. Teşekkürler

My Vietnam phone number is 0866 XXXXX. I have owned this number for 3 years.

I have tried to open an account with Lazada unsuccessfully several times over many months.

Lazada has my phone number tied another user at nguyenm****@gmail.com.

This is incorrect.

I have used the OTP to verify my phone number several times, but then it asks for email verification and it fails because my email address is not ties to the phone number.

I do not understand if i prove the phone number is mine with the OTP, then why do you insist it is tired to the other email.

This is very frustrating for me. I have lived in Vietnam for 10 years. I use shopee all the time because Lazada is too lazy to verify that I am correct.

They won't let me unfreeze my account.

I have sent Lazada many screenshots showing them that the phone number is mine. I am not posting the screenshots now because I don't want my phone number all over the internet.

Regards,

Randy

Dear,sir

i have been sign up to lazada Vietnam about 3-4days ago, and i living in Cambodia i want to buy some goods from Vietnam to Cambodia but my account was locked . i also dont have phone number (vn+854). what should i do?

I made a purchase on Lazada.vn. Slow delivery, and the order was canceled after a week.

Getting a refund is a nightmare. The seller approved the return but then refused to issue the payment.

Customer support is useless, only copying template replies. This is the worst marketplace I have ever used.

Dear Lazada Team,

I am not able within the given options to unlock my account which is not locked due to any reason sensible to me nor does the unlocking mechanism works.

I need to do some shopping emergently and am about to get in touch with global headquarters.

Pickup issues. Unable to get my pick up completed. I want to know if I can drop off the returning items in person

There has been a problem for months that I cannot resolve. My account has been frozen and tells me to follow the unfreezing process via the mobile app.

This I cannot do because I only have a USA +! phone number and the app tells me that it is not a valid phone number even though it is.

I also can not use Zalo app because it will not let me create an account for the same reason. I am in the USA and need to use Lazada to buy for and ship to a family I help in VN